Check here for announcements and updates regarding technical issues that affect your online courses
At http://distsancelearning.scps.nyu.edu, 5:30 am, we observed that Epsilen was down. Instead of getting a sign in page, community members got a message that says “tell us what happened.” We know it’s the end of the term and not being able to access your course is a problem.
10:39 AM, site is back up.
We’ve asked our partners at ConnectEDU to explain why the site was down.
9:16 AM, EDT, site was still inaccessible.
Some members of our learning community had trouble signing onto Epsilen on 5/2/2013 after 10pm ET. The site is working normally now. Epsilen’s recent server change has not produced the performance improvements we need. We are communicating these problems to Epsilen. If you experience a problem, please report it to our help desk so we can document the outage’s impact.
NYU-SCPS Learning Community:
RESOLVED: As of 4/25, systems were running normally.
On 4/24/2013, at approximately 5:15 PM EDT, Epsilen went down and remained down for most of the evening. Instructors and students were not able to access their online classes or complete assignments. We’re sorry. We also could have done a better job communicating with you about what happened when it was happening. We’re working on new and better procedures, but in the meantime, please bookmark this site.
We do not yet know what caused the outage, but will update this announcement as soon as we have new information.
NYU-SCPS Distance Learning
This past weekend Epsilen performed work on its servers. As a result, some instructors have noticed that content is missing from their course shells. We’re currently working with Epsilen to find out when this maintenance work will be done and when the content will be restored.
We apologize for the inconvenience and thank you for your patience.
UPDATE (2:00 ET): This has been resolved.
Epsilen is experiencing slowness and its server support team is working to correct it.
Some Blackboard Collaborate users are experiencing service disruptions that include disconnections and connection timeouts. Blackboard is working on a solution. Read more here.
On 1/31/13 Apple, for security reasons, remotely disabled Java for many OS X users. Because Blackboard Collaborate, the online classroom platform used in our synchronous (real-time) courses, is Java-based, people with Macs may not be able to access the Collaborate classroom. Follow the steps in this document to access Collaborate.
Yesterday evening (12/3) Epsilen experienced extreme slowness to the point of not being usable. A server in their hosting center failed but the issue has been resolved. Epsilen reports that all systems are now up and running.
Thank you for your patience.
The following message is from Blackboard:
Wimba Classroom has recently experienced a service disruption. Users may have experienced the following symptoms:
Issues with connecting to telephone simulcast feature.
Affected users may receive a fast busy signal.
All other Wimba Classroom systems are functioning as normal.
We apologize for the inconvenience that this disruption may have caused and will continue to work towards reducing further disruptions.
NYU activities and classes will resume on Monday, November 5. Read more here.